Shipping & Returns

ATTENTION US CUSTOMERS: If you paid for standard shipping your tracking number will only update when your package has reached the United States.
Rest assured, your order is indeed on its way to you, but no updates will be provided before it has reached the USA.
Please expect 2 - 4 weeks for delivery. Please understand that international transit times vary greatly and are out of our control.
Please note that the expected delivery date is for reference only, and is subject to change depending on various delivery conditions.

A majority of our orders are shipped from India. The tracking system in India is VERY slow in updating the tracking numbers and it can sometimes take days before an update is available.
The tracking number you have is valid though and the order has been shipped so please try to be patient.

Shipping Questions

Q: I've received a tracking number but where do I track it?
A: Your order is shipped with registered mail or EMS and will be delivered by your country's regular postal system.
This site can be used to track most orders

Q: How do you ship? What carrier is used?
A: We ship Mondays - Fridays from various locations.
Please note that the stated shipping time on this site is only an estimation and we can not be held responsible for delays in processing and shipping. We have no control over the postal system as well as customs and they both play a substantial role in how fast your packages are delivered.
Your order is shipped with registered mail and will be delivered by your country's regular postal system, such as The USPS, The Royal Mail, Canada Post, Irish Post, AU Post etc.
Orders are usually delivered in 10-14 days but can sometimes take up to 28 days due to events beyond our control such as customs and holidays.

Registered mail
We use registered airmail on all orders. Signature is required and you're able to track your order online.

Q. Do you ship to P.O Boxes?
A: Yes we do.

Q. What happens if I am not home to sign for my order?
A: The postal service will leave a slip at your delivery address and you can pick up your order at the local post office or arrange for a re-delivery. If you have not been notified, you may ask the post office whether there is an item waiting for you. Orders returned or rejected will NOT be received by us! Do not return any medications, they will be lost and you will not receive a refund/reshipment.

Q: How much do you charge for shipping and handling?
A: We charge $15 flat rate in shipping and handling.

Q: Can you "overnight" my order?
A: Overnight delivery is unfortunately not possible .

Q: Do I receive the tablets in the original blisters and box or only the tablets, how are they packaged?
A: All products are shipped in their original blisters and we include the cardboard box if possible.

Q: How long will it take until I get my order?
A: It depends on where you are and what you order. Customer Service will give you details by e-mail once your order has been processed. Your order will normally be shipped the next business day of receiving your order but sometimes it can take longer due to out of stock items. As an approximate guide, 8 - 28 days will work for most countries inlcuding the USA. These are estimates only, we cannot be more specific as we do not have control over the efficiency of the postal service and customs.
If your order hasn't arrived after 28 days, please contact us and we will investigate and track the shipment.

Please under no circumstances make chargebacks against your credit card without first contacting us. We can always sort out any problems.

NB! The buyer of products from this site is responsible for determining and abiding by his/her country's importation regulations.

We welcome your feedback after your order has arrived. This is to let us know that you received it. It allows us also to better estimate the average shipping time to other customers.

Q: Where do you ship from?

A: We ship from various locations.

Q: Do you ship to any country?
A: We currently ship to the following countries:
- Australia
- Austria
- Belgium
- Denmark
- France
- Germany
- Hong Kong
- Ireland
- Malaysia
- Netherlands
- New Zealand
- Philippines
- Poland
- Singapore
- South Africa
- Spain
- Switzerland
- United Arab Emirates
- United Kingdom
- United States

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